The Sr. Global Assignment Consultant (SGAC) provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The SGAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures. Whenever feasible based on business need, the SGAC will handle a caseload estimated at 60% of normal caseload and will ensure consistent practices are maintained across the account and be responsible for management/updating all forms utilized by GACs in the management of the relocation process. In addition, the SGAC will serve as a first point of escalation for assignee issues and will facilitate problem solving and issue resolution. In order to be considered for this position, the individual must have 5+ years of relocation experience, have demonstrated knowledge in multiple aspects of global relocation (ie., Visa and Immigration, Home Sale, Home Purchase), received QS scores of 4.30% and must exemplify all of SIRVA’s core values at all times.
Description of Duty
Oversee the delivery of the entire spectrum of assignment management services, including policy counseling, destination services, household goods shipping, destination services, intercultural services, visa/immigration services, ongoing assignment support, and repatriation. Interpret the designated clients’ international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their particular needs and country-specific requirements. Provide on-going consultation to the assignee during the entire length of the international assignment. Manage the expenses associated with the international assignment for designated assignees.
Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage Global Certified Provider communication process and ensure quality of service delivery. Coordinate with Director, Global Account Management (DGAM) to achieve client goals; actively participate in quarterly and annual reviews, run reports as needed in response to client requests and recommend process improvements to drive efficiencies. Participate and coordinate weekly client meetings as required and become the knowledge expert on client policy and operating procedures
Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family. Provide assistance with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.
Assign new authorizations and manage/monitor GAC workload accordingly. Ensure consistent practices are maintained across the account and maintain all forms required to support account. Train new GACs on client specific elements as needed to service accounts and serve as the GACs first point of escalation for service related issues.
Strong computer skills - Word, Outlook, Excel, PowerPoint and job related systems
Excellent communication skills
Ability to work successfully in a team environment
Must be able to manage deadlines and multi-task in a fast paced office environment
Previous international or intercultural experience
Secondary language skills a plus
High school diploma required
Undergraduate degree preferred