Develop and lead a structured and rigorous approach to identify and evaluate current controls, policies, and procedures for Internal Audit.
Contribute significantly to identify and lead new project initiatives, working closely with Group Compliance to manage risks, internal control and fulfil regulatory requirements.
Develop, implement, drive and improve critical business processes relating to key internal audit functions including annual risk assessment and audit plan, audit project execution, quality assurance and regulatory requirements.
Responsible for the various controls and compliance initiatives designed to provide the assurance to the Audit Committee, Group Chairman Office (GCO), and senior management of Group Companies.
Responsible for formulating the annual internal audit plan, table the plan to the Audit Committee for approval and organize the internal audit resources towards fulfilling the plan.
Review risk assessments of business unit, identify risks, evaluate their potential impact and review the strengths and weakness of existing controls.
Responsible to and investigate allegations of fraud and other financial wrong-doings including those received though whistleblowers programs.
Perform value adding assignments such as cost savings initiatives and rationalization programs.
Degree or Master in Accounting, Finance or Business Management or equivalent professional accounting qualification.
Member of Institute of Internal Auditors Malaysia (IIAM) or Malaysian Institute of Accountants (MIA)
Exposure to corporate risk management system.
Well versed with Bursa Listing requirements, guidelines of Securities Commission and the Malaysian Code on Bursa Corporate Governance.
Good leadership skills, strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skill.
Good communication & report writing and interpersonal skills.
At least 12 year(s) of internal auditing experience in senior position with an established diversified business group.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases