Our technology team consists of talented professionals who bring technology as part of the solution to business challenges by working together with our passionate business leaders. We deliver secure cloud applications that span complete business processes for our global employees and clients.
This role is responsible for developing and supporting a PaaS (Platform as a Service) global enterprise cloud application. The application was built on Cloud Foundry using Java back end, NodeJS middleware and AngularJS front end. The application is hosted in AWS (Amazon Web Services) for internal employees and an external portal for our contractual parties.
Areas of Responsibility:
Lead developer for continuous product improvements and support of our global end-to-end core enterprise application emphasizing on the back-end REST API and Data Services; including Integration services with various corporate applications
Collaborate with local and remote Los Angeles based technology team; when required must be flexible in schedule to facilitate real time communication with Los Angeles team via Skype, phone, or other tools
Mentor junior team members in the implementation of software applications
Assist Business Analyst and Technical Architect in design and development
Document design and write documented code
Perform Unit testing
Level 2 or 3 application support/troubleshooting production system
Key Performance Measurements:
Management of the workload in a thorough, prompt, accurate, presentable and where appropriate, confidential manner.
Experience and Qualifications:
Transactional data, B2B and back office
Eclipse, Linux, Elastic/Lucene and JUnit
N-Tier enterprise application development in a distributed environment
Multi-threaded programming exposure
Design and development using Use Cases or TDD
Full life cycle development experience
Min Degree in Computer related field or equivalent work experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases