Openwave is a leader in Information Technology dedicated to helping its clients worldwide to develop and transform their organizations at every step of the value chain.
Openwave partners with its clients in achieving success in the global market with its specialized expertise in providing Onsite, application development The range of Openwave services covers the entire spectrum from IT architecture to application development and integration, maintenance, enhancement, testing and IT enabled services.
Our employees offer a professional heritage spanning Old World legacy systems as well as the New Economy's leading-edge technologies to deliver innovative business and technical solutions to today's business leaders. Openwave specializes in providing various services like Website Design and Development, Web Application Development, Desktop Application Development and Product Development with an innovative approach to technology and designing methods.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases