Manage project budget and cost/expenditure to ensure efficient usage of resources, where applicable;
Develop and execute commerce digital platform strategy to support DKSH's business and strategies;
Identify digital capability gaps and recommend the future state organization, processes and platforms to drive commerce digital platform results;
Manage technical aspects of the design, development and implementation of thecommerce digital platform initiatives;
Work with relevant internal stakeholders to provide solutioning, development and testing of the commerce digital platform to create a strategic fit with local markets;
Monitor the implementation of the commerce digital platform initiatives in the countries and Business Units;
Identify potential challenges/risks in implementing commerce digital platform and recommend action steps to mitigate the challenges/risks;
Keep up-to-date with the latest commerce digital platform technology, trends,solutions and providers to keep DKSH competitive;
Build and maintain strong relationships with key business partners in the commerce digital platform industry;
Build and maintain strong relationships with key internal stakeholders;
Manage and oversee team’s delivery of team/function goals to drive execution against goals set;
Drive and manage learning and development of team in the area of Business Transformation and DKSH behaviors to achieve team/function goals;
Drive self-learning and improvement in the area of Business Transformation and DKSH behaviors as part of continuous learning;
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Minimum five to eight years’ experience in a similar role;
Minimum two to three years’ experience in a managerial capacity;
Demonstrate strong understanding of the commerce digital platform competitive landscape in Asia with high familiarity of market trends and developments;
Demonstrate high familiarity with digital business and digital platform models;
Proven experience in working with partners in digital ventures;
Proven experience in working in digital or e-commerce projects;
Demonstrate solid understanding of the information technology;
Demonstrate basic skills in project management;
Proven ability to manage multiple projects/initiatives simultaneously and execute to completion in a timely manner;
Proven competency to handle confidential/sensitive information in an appropriate and secure manner;
Demonstrate fluency in both written and spoken English;
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint);
Applicants must be willing to work in Menara KEN,TTDI.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases