• Team lead for software engineering division. • Lead junior developers, manage and mentoring in software design and development activities. • Participate in the requirement capture, development planning and design of applications. • Develop, maintain and support web applications, web services, and Windows services. • Ensure timely completion of the project. • Designing MSSQL tables, stored procedures, and functions. • Evaluate and adopt new technologies for the company or team efficiency improvement. • Other ad-hoc tasks as assigned by the immediate superior.
Our client is a leading payment service provider and one of the top merchant acquirers in the ASEAN region. They provide world-class payment services and solutions that encompass physical, internet, and mobile payments on a sale, rental, or transactional basis.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases