Description:Regional development center.Requirements:vA recognized degree in Computer Science or similar.vAt least 5 years working experience in application development with excellent formal and interpersonal communication skills.vGood working knowledge of the Windows XP or Windows 7 Operating System.vKnowledge, experience and understanding of the Microsoft .NET development platform preferably in ASP.NET 2.0, 3.5 or 4.0 and C# in particular with good exposure to service oriented architecture and Microsoft technology WCF development experience.vExperience with server software using IIS, MS SharePoint with a good understanding of infrastructure and security concepts.vKnowledge of the Microsoft SQL Server 2005/2008/2012 with experience in SQL Server Reporting and Analysis Services.vMust be familiar with :-a.System specification and analysis proceduresb.Object oriented programming methods and languagesc.Systems Software Specification Lifecycled.Web development technologiesRemuneration will commensurate with qualifications and experiences. All applications will be treated in strictly confidential.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases