Send me more jobs like this


Keywords / Skills : CCNP Security, CCNP R&S, Network, System, Cisco, Router, Switiching, ITIL, LAN/WAN

4 - 9 years
Posted: 2019-09-03

IT/Computers - Software
Software Engineer/Programmer
System Administrator
Network Administrator
Posted On
3rd Sep 2019
Job Description
  • Perform Network support activities in the event of operational support incidents in line with global SLAs. 
  • To collaborate in a team dedicated to provide Network support to Transcom call centre operations which support activities are carried out remotely from the Service support centers. 
  • In collaboration with other Global infrastructure support teams perform 2nd and 3rd line support activities, contributing with technology partners and other 3rd party solution providers 
  • Execute Network related business as usual requests and improvement, development changes 
  • Follows company-wide change control process 
  • Support activities to global or regional projects for implementing new network solutions or running new release deployments 
  • Continuously keeping up-to-date the area related internal knowledge base and prepare required documentation, procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units

Qualifications Experience
  • 5 years experience in telecommunication network platform architectures and support including system, software platform and hardware related experience 
  • Experience of network/telecom operations and support in a outsource/service provider environment 
  • Experience of complex problem analysis with global networks 
  • Experience in next generation network technologies, cloud computing, Virtualization, content distribution network is an advantage 
  • Defining and driving deployment of network infrastructure management tooling 
  • Driving network penetration testing and mitigation activities with IT operations

IT knowledge
  • Demonstrated support expert level knowledge of network technologies through achievement of at least CCNP R&S, CCNP Security, CCDP or any of the Cisco CCIE and similar level of professional certifications. 
  • Deep LAN/WAN technologies skills 
  • FW, IPS, AAA and advanced network security skills 
  • Advanced Layer 2/3 & security related troubleshooting skills 
  • DC environments, server access technologies, FCoE, SAN, virtual switching, VM integration skills is an advantage

About Company

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
• MFX (
• Brainhunter (
• Co-Achieve India (
• Aravon ( Divisions
• Magna (
• Hofincons (
• IKYA Human Capital Solutions (
• IKYA Search Partners (
• Dependo Logistics (
• Inedge Retail (
• Avon Facility Management Services (
• Excelus Learning Solutions (
• Maxeed Managed Services (
Similar Jobs
View All Similar Jobs

Walkin for you