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Senior Network Engineer"

Keywords / Skills : Installation, Configuration, Troubleshooting, Maintenance, CISCO, CCNA, LAN, WAN, VOIP Engineer

2 - 10 years
Posted: 2018-06-21

Nationality
Malaysia
Industry
Telecom
Function
Telecom/ ISP
Role
Network Installation & Administration
Posted On
21st Jun 2018
Job Description


Key Responsibilities:

• Act as a mentor to the team in Voice solutions/products and is responsible in upgrading their knowledge in Voice products/solutions

• Provide support to other team members should they have issues resolving the incidents on site at all times

• To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)

• Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration

• Performs logistic support requirements such as research, and equipment and spare part inventories

• Documents problems and resolution and updating the ticketing system for future reference

• Develops and update the documents for operations procedure and best practices

Business Impact:

• Responsible for delivering quality service to the customer that will delight and maintain the client relationship

Authority/Decision Making:

• Evaluation/Test/Installation of equipment with appropriate controls and standards.

Qualifications:

• Good written and verbal English skills Education

• Bachelor’s Degree in Computer Science, Information Technology or similar

• Certifications in Networking such as CCNA

• Certifications in Cisco Voice such as CCNA Voice or CCNP Voice & CCNA or CCNP Collaboration

• Preferably with certification in ITIL Foundation.

Key Skills/Experience:

• Has worked in a vendor environment before; supporting large MNC

• 2-4 years of relevant hands-on working experiences

• Familiar with Networking product and protocol such as Switches, Routers, WLAN, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS, etc

• Hands on experience in installation, support & troubleshooting of VOIP and Cisco IP Telephony products & Cisco Unified Communications Manager

• Hands on experience installation, support & troubleshooting of the entire range of Cisco Nexus Switches up to N7k & Cisco Routers

Good to have:

• Experience in providing Room Readiness Assessment report for Immersive Telepresence project

• Hands on experience in installation, support & troubleshooting of Cisco Telepresence TX9000, TX9200, IX5200, IX5000 & other immersive telepresence products

• Hands on experience in installation & support of Cisco Wireless product – WLC, AP

• Hands on experience in installation & support of Security product such as Cisco ASA, Riverbed, Check Point, f5, Bluecoats, etc

• Hands on experience in installation & support of Avaya & Polycom products



About Company

British Telecom
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