Swepit has established a strong foundation in both the Digital IT Solutions arena since the company was first formed and we hope that progress grows steadily over the years. Providing our clients and customers with skilled services and creditable goods has given Swepit recognition over our years of operation, not just in the local Malaysia market but throughout other corners of Asia. We will not rest on our laurels once we have made Swepit a household name in this part of the world, our ultimate goal is to make this company as well-known as other established brands that exist today.
Swepit has a team of professionally trained staff who strive to provide quality goods and excellent service, thus ensuring that everyone who employs us or purchases our products is optimally satisfied. Each employee is pleased with their contribution but is never fully contented. They know they can do more and yearn every day to do so. The credibility of the company is the recognition by its customers and clients for the quality of service being rendered.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases