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Senior process executive - Voice

Keywords / Skills : customer support, Customer Service, Voice Process Executive, Voice Support, senior process executive

1 - 4 years
Posted: 2019-02-20

Nationality
Indonesia
Industry
Social Media
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
20th Feb 2019
Job Description
JOB DESCRIPTION

● Assist customers over phone while providing a delightful customer experience.

● Process and raise required requests/transactions and make sound decisions related to customer requirements.

● Follow all compliance and security measures relating to client data.

● Take action on process transactions and handle the same with proper research.

● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

● Adhere to process norms and structure.

*These incumbent/candidate who joins us will be supporting Indonesian markets that would include the countries where Bahasa Indonesia languages are spoken.

Qualification:

• Minimum qualification – A bachelor’s Degree required in any discipline

• 1 to 3 years of work experience for Senior Process Executive

• Excellent Customer Service Skills.



About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.


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