Senior process executive - Voice

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
Social Media
Location
Kuala Lumpur
Years of Experience
1 - 4 years
Function
Customer Service/Call Centre/BPO
Posted On
20th Feb 2019
Skills
customer support,Customer Service,Voice Process Executive,Voice Support, senior process executive

Job Description:

JOB DESCRIPTION

● Assist customers over phone while providing a delightful customer experience.

● Process and raise required requests/transactions and make sound decisions related to customer requirements.

● Follow all compliance and security measures relating to client data.

● Take action on process transactions and handle the same with proper research.

● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

● Adhere to process norms and structure.

*These incumbent/candidate who joins us will be supporting Indonesian markets that would include the countries where Bahasa Indonesia languages are spoken.

Qualification:

• Minimum qualification – A bachelor’s Degree required in any discipline

• 1 to 3 years of work experience for Senior Process Executive

• Excellent Customer Service Skills.

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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