Experience: 1 to 5 Years
Work Location: KL Sentral, Malaysia
● Assist customers over phone while providing a delightful customer experience.
● Process and raise required requests/transactions and make sound decisions related to customer requirements.
● Follow all compliance and security measures relating to client data.
● Take action on process transactions and handle the same with proper research.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Adhere to process norms and structure.