Company Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry • Customer Service • Social Media
Location Kuala Lumpur
Years of Experience 1 - 6 years
Function • Customer Service/ Call Centre/ BPO • Advertising/Entertainment/Media
Posted On 18th Jan 2019
Skills Customer Support,Customer Service,Customer Support Executive,Customer Care Executive,Customer Care,Voice Process,Voice Support
Experience: 1 to 4 Years
Skills: Customer support/ Customer service/ Voice process
● Assist customers over phone while providing a delightful customer experience.
● Process and raise required requests/transactions and make sound decisions related to customer requirements.
● Follow all compliance and security measures relating to client data.
● Take action on process transactions and handle the same with proper research.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Adhere to process norms and structure.
*These incumbent/candidate who joins us will be supporting markets that would include the countries where Bahasa Indonesia languages are spoken.
Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.
We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.
Our teams and their talent are a principle reason that we consistently outperform the competition.
Cognizant does not entertain payments of any kind from candidates or vendors for employment. Requests for such payments should be promptly reported to TAGCompliance@Cognizant.com.
If you encounter anyone who claims to offer jobs at Cognizant in return for any benefit (monetary or non-monetary), please do not entertain them. Please be informed that Cognizant shall not be held responsible for any such instances or payments you make.
We recommend that you do not respond to spam emails/ messages you do not trust; never disclose your personal or financial details to anyone you do not know. If any such mails purporting to come from Cognizant are received, we advise you to contact us at TAGCompliance@Cognizant.com.
Please report the phishing attempt to the following email id: CSIRT@Cognizant.com.
To ascertain that you are receiving an official call from cognizant, please ensure you collect the recruiter’s details (full name; employee ID; and mobile number) during the call.