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Senior QA and Training Officer (Vietnamese/Indonesian)

Keywords / Skills : Quality Assurance, Training

1 - 11 years
Posted: 2019-08-20

Nationality
Indonesia, Viet Nam
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Education
Bachelors
Degree
Posted On
20th Aug 2019
Job Description
• Performs service quality monitoring of CSOs through LiveChat, emails and phone calls

• Responsible for creating audit programs to review various processes in CS Team to ensure quality

standards are being followed. The officer coordinates with CS Leaders to discuss service quality

standards.

• Documents service quality trends and performance measures for review and provides

recommendations for improvement.

• Test new versions/updates of products or services alongside with QA Team Leader

• Has a full understanding of company products, services and processes.

• Formulate periodic reports (weekly monthly) to QA

• Perform other duties assigned



About Company

Bigcat Software Solutions, Inc. is a registered enterprise which provides technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming. For more than 10 years operating in Manila, we are staffed by Filipinos and expatriate employees from Southeast and East Asian countries. As such, the company's corporate culture is diverse and exciting.
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