Provide Quality Engineering support for Manufacturing Operations and resolving Quality issues with Process Engineers using standardized investigation tools. Drive changes, improvements and implementing quality control strategies.
Investigate manufacturing product quality and compliance issues (e.g. non-conformances, audit observations, customer complaints) for production processes based on engineering principles and problem solving methodologies.
Partner with engineering team on root cause investigations and/or corrective actions, perform non-conformance investigations for review with engineering, assures documentation content is valid, provide regular progress reports and quality metrics to management and cross-functional stakeholders, including developing resolutions as needed to improve metrics achievement
Review and analyse key Quality Indicators and collaborate with manufacturing department to proactively resolve non-conformances and operational issues
Supervise employees and quality activities pertaining to the production of products and/or manufacturing processes in - and with quality /technical knowledge of - multiple production areas, depending on the complexity of the areas, in addition to conducting performance reviews, including resolving performance issues
Drive Quality and Productivity improvement by participating in lean and continuous improvement initiatives and projects
Review, update and maintain risk management files
Keep abreast of improvement tools, such as 5S, DMP, SW, and TPI to drive continuous improvement with sustainable results
Adhere to company EHS requirements, regulations and risk assessments and take adequate control measures in preventing injuries to themselves and others
Degree in Mechatronics/Mechanical Engineering/Electronics.
Minimum 5 years relevant working experience in an assembly operations/engineering environment.
Good knowledge of various statistical control method and strong background in QMS 9001. Familiar with ISO13485, USFDA QSR/cGMP (21 CFR Part 820) and ISO14971 for medical devices is a plus.
Computer literacy in MS Office modules and Lotus Notes.
Strong analytical and problem-solving skills.
Knowledgeable in lean and investigation tools such as 8D and fish bone diagram
Substantial understanding and knowledge of principles, theories and concepts relevant to Engineering
Please contact Ewen Poh at +65 6950 0365 or firstname.lastname@example.org for a confidential discussion
EA License no: 16S8066 | Registration no: R1550486
Charterhouse is an Australian owned executive recruitment consultancy, which has expanded its operations in Singapore in mid 2006. Charterhouse was formed by bringing together a number of the industry's most successful, experienced and professional, permanent and contracting recruitment consultants. By merging their vast, international experience the vision was to create a business built upon not just meeting expectations but consistently exceeding them, through dedication, passion and integrity.
Charterhouse offers specialist services within the Accounting, Banking & Finance, Sales and Marketing, Technology, Industrial, Manufacturing and Engineering fields.
4 Battery Road Bank of China Building #33-01 SINGAPORE 049908 Tel: 65 6435 5600 Fax: 65 6438 1600 Email: email@example.com Website: www.charterhouse.com.sg Agency License Number: 06C3997
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases