About the Company My client renowned company is looking for a Senior Recruitment Manager to join their growing HR team. About the role Identify candidates through various sources and act as a primary point of contact for candidates. You will source, qualify and match candidates for the different Business Units. You are responsible for the entire recruitment process and will oversee the firm’s hiring KPI and manage the recruitment timeline. You will maintain a relationship with the hiring managers in order to understand their hiring needs as well as enhance the recruitment process. About you You will have at least 9 years of recruiting experience with a relevant bachelor degree. You must be able to handle mass recruitment and high volume hiring. It is preferred that you have experience working in a BPO environment. You are a hands-on person who has good communications skills and shows initiative. You must have exceptional problem solving skills and able to work in a fast-paced environment. Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases