Perform, maintain and optimize Business Intelligence infrastructure, data integrity/relationships, as well as reporting and business process architectures, to ensure business needs that scale both technically and operationally are delivered with high service levels;
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources;
Identify opportunities to optimize enterprise database architectures as a part of Business Intelligence initiatives;
Provide solutions, perform implementation and monitor validation processes to ensure data integrity and optimal performance;
Design, implement and monitor source-to-target systems to ensure availability, as well as providing support, problem determination and resolution of business intelligence reporting/technical issues within service level expectations;
Participate in infrastructure design and installations that suit different business operations;
Perform all phases of the ETL process to ensure compliance with stardard operating procedures and global templates;
Maintain internal processes and quality standards documentation to ensure process controls and audits are up to date and aligned to DKSH IT standards;
Assist and support Business Objects application/SQL databases within various project implementations, including global/country support processes;
Conduct knowledge transfer, training and best practice sharing to local Country IT or other internal stakeholders to ensure knowledge availbility/continuity;
Negotiate solutions with business stakeholders and users;
Ensure adherence to agreed service/operational level agreements as well as user satisfaction;
Candidates must possess at least a Bachelor's degree in Computing/Information Technology or its equivalent;
Up to five years' experience in similar role;
Demonstrate visual design skills used to create information-dense and easy-to-understand reports/dashboards;
Demonstrate relational database and star schema design and implementation skills;
Demonstrate experience in the implementation of business intelligence tools (e.g. SAP Business Warehouse, Business Wareouse on HANA, Qlikview, Business Objects and SQL) and performance- tuning of business intelligence systems;
Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise;
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint);
Demonstrate fluency in local language and ideally in English, both written and spoken;
DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 10.2 billion in 2014. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise aswell as on-the-ground logistics based on a comprehensive network of unique size and depth. Our success is based on our employees’ dedication and passion for their work. For our Corporate Communications department we are looking for a motivated team member by agreement
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases