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Senior Specialist, IT Service Delivery Platform

Keywords / Skills : ServiceNow, System Administration, JavaScript, HTM

5 - 10 years
Posted: 2019-03-15

IT/Computers - Software
Software Engineer/Programmer
System Administrator
Posted On
15th Mar 2019
Job Description
Senior Specialist, IT Service Delivery Platform

Job Description:
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources;
  • Work with other Business System Analysts and business users on gathering requirements and creating business requirements and functional/technical design documents;
  • Configuring/Customizing task forms, creating/modifying workflows and creating custom tables/applications;
  • Managing service portal pages, integration using MID server or direct web service integrations;
  • Creating or updating business rules, client scripts, UI actions, UI scripts, tables and menus;
  • Creating or updating scheduled and ad-hoc data loads;
  • Perform basic administration tasks, including creating assignment groups, modifying assignment group membership;
  • Creating/migrating update sets, including conflict resolution and making configurations in multiple update sets;
  • Performs system and integration testing with sample and live data;
  • Monitor health, usage and overall compliance of the application;
  • Update project documentations;
Job Requirement:
  • Candidates must possess at least a Bachelor's degree in Computing/Information Technology or equivalent;
  • Up to five years' experience in similar role;
  • 2+ years of experience in System Administration / Application Development using JavaScript or HTML, good knowledge of web design;
  • ServiceNow certification is preferred - Administration, Scripting, Application Development;
  • Demonstrate basic ITIL and related IT application technology certifications or equivalent knowledge;
  • Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise;
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint);
  • Demonstrate fluency in local language and ideally in English, both written and spoken;
  • Location: Menara KEN, TTDI

About Company

DKSH Malaysia Sdn Bhd

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