Develop and maintain adherence to IT Applications SAP FICO policies, standards, best practices and guidelines within implementation and delivery methodologies
Execute FICO project engagements and assure quality deliverables
Evaluate and deliver SAP FICO Applications implementations, ensuring continuous, efficient and effective benefits to business operations
Ensure delivery and support of SAP FICO applications are on track; adjust/reset in line with business requirements
Guide users/stakeholders on effective use of SAP FICO Applications
Deliver business process owners' needs, communicate design solutions to maintain business operations
Identify potential issues/gaps, drive resolution to avoid customer impact and provide continuous improvement
Facilitate user/vendor communications on the effective/functional use of applications
Demonstrate advanced SAP FICO application functionality or technical knowledge and a track record in deploying SAP FICO solutions at the enterprise level/global organization, preferably in the consumer goods or healthcare industries
Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in both written and spoken English
Bachelor's degree in Accounting or Business Finance (with SAP FICO knowledge experience) or
Bachelor's degree in Computing/Information Technology or equivalent (with Finance knowledge experience)
Minimum four to six years' experience in a similar role
DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. Business activities are organized into four specialized Business Units that mirror DKSH fields of expertise: Consumer Goods, Healthcare, Performance Materials and Technology. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases