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Senior Support Analyst

Keywords / Skills : Oracle, WebSphere, UNIX

7 - 17 years
Posted: 2019-05-20

Industry
Banking/Financial Services
Function
IT
Role
Technical Support Engineer
Posted On
20th May 2019
Job Ref code
1900009441
Job Description
Why work at Standard Chartered?


Standard Chartered believe that every one of their colleagues plays a tangible role in delivering their purpose – "Driving commerce and prosperity through our unique diversity." They all feel strongly about living their valued behaviours – Never settle, Doing the right thing, and Better together and their culture makes this organisation special. Standard Chartered Bank have always sought continuously to improve, to challenge themselves and to drive change within the industry, the world we live in, and with themselves to live up to their brand promise - to be Here for good.

The success of the Bank and the achievement of their business strategy hinges on the way they invest in, manage and organise their people, the employee experience they create and the culture they build. Standard Chartered are building a future ready workforce enabled by digital skills, organisational adaptability and leadership at every level. They are committed to creating an inclusive and flexible environment where their diverse talent feels able and inspired to make a meaningful contribution to the prosperity of our clients.

Brief Scope:


Hands-on experience on Production support and stability which involves batch execution and monitoring, incident ticket analysis and troubleshooting, technical review on changes to be deployed, identifying areas of improvement. Should be flexible in coming in shifts and work on weekends when required on rotational basis and adaptable to area of technical improvement. Prompt and responsive and work towards technical resumption to avoid major business impact and ensure system stability is maintained. Should be responsible while handling production support incidents and batch monitoring.

Key Responsibilities:

• Work as part of team member and ready to attend night shift and weekend support.

• Perform close batch monitoring and reporting to respective team for job resumption

• Prompt and responsive Health check communication on the batch progress.

• Be responsible and Perform analysis on assigned tickets and work till logical closure.

• Professional and timely follow-up while interacting with stakeholders which involve – Other Interface teams, Business, L3 and Project teams.

• Provide weekly status updates on the incidents handled to reporting manager.

• Perform troubleshooting and debugging on low incidents reported and ensure a logical closure is brought within agreed SLA and with lesser turn-around time.

• Participate in DR drill related activities, provide additional requested information on the incidents reported to vendor.

• To raise incident remedy tickets with proper descriptive information, analyse issues and bring to closure.

• Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes.

• Participate in cross-training and knowledge transfer activities within support teams

• Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies.

Our Ideal Candidate


Academic & Professional:

• Information System / Information technology / Computer Science

Skills & Attributes:

• Working experience > 7 years

• Must be strong and hands-on in the technical skills such as either on Oracle, PL/SQL,

• Linux / Windows, Shell Scripting, Control M batch monitoring, Java, Java Script, Web Sphere, MQHub

• Support experience minimum > 3 years.

• Programming skills such as Debugging, analysis and troubleshooting skill and should understand

• And execute basic unix and Linux administration command to open, view and navigate on directories.

• Good interpersonal skills and with professional approach.

• Working experience in banks or financial institutes

• Functional knowledge especially on equities, bonds, portfolio and exposure to T24 and Triple-A-Plus

• Hands on experience of WebSphere/Web Method/Java script

What you can expect from Standard Chartered. 

At Standard Chartered their unrivalled network and unique markets not only delivers value for their clients, makes the biggest difference in their communities, but also created opportunities for unparalleled career and development experiences. Your hard work and talent are valued very highly, which is why you can expect a carefully chosen package of rewards with a total offering including a flexible working policy to support your work-life balance. After all, your well-being is just as important as salary and benefits. Standard Chartered also offers career and development opportunities, plus the chance to build your skills, they believe in investing in your development, so you can go as far as you want. High quality managers are an important part of that and their leaders ensure you’re supported, inspired and recognised.


Key Skill(s)

About Company

Established in 1997, Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions.
As part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, our business has considerable resources at its disposal. With a global footprint across 25 countries, we’re able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes.
We currently source and recruit for clients in over 40 countries, manage a recruitment budget of over £2 billion and hire tens of thousands of employees each year. We’re in a strong position in the market, and aim to build on that further still – developing quality solutions and driving service improvement, innovation and value in order to continuously exceed client expectations.
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