The IAM (Identity Access Management) team is part of Orsted, which counts more than 450 skilled and dedicated colleagues working closely together with the different business units across Northern Europe and in Malaysia.
Ørsted is one of Northern Europe's leading energy groups with headquarters in Denmark. Our business is based on sourcing, producing, distributing, trading and selling energy and related products in Northern Europe.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases