A QR code base interoperable mobile payment company that is located in Johor Bahru. ScanPay Sdn Bhd is a new payments industry based on our fundamental beliefs that the future of mobile payments will be convenient, card-less, terminal-less and cloud-based that means Easy to use, fast, inexpensive running cost and is every way.
We take a collaborative approach in this evolving industry by partnering banks, merchants, other applications and any card system to offer seamless payment solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases