Senior Wintel & Virtualization Engineer

Job Descriptions   
• Administration of various type of virtualization platform (VMware ESX, Microsoft Hyper-V and Linux Virtualization)

• Perform various type of virtualization task include P2V, V2V migrations, cloning and template creation

• Expertise on all different Wintel Technologies and OS related applications include Microsoft Hyper-V, Sharepoint, Exchange, File Server, Clustering , load balancing, DNS, DHCP, ISCSI and Windows Server Update Services (WSUS)

• Expertise on all different Linux OS (Redhat , Centos)

• Implementation and administration of Samba Active Directory

• Good Understanding of IP based platforms and addressing include DHCP, DNS and WINS services

• Performing daily health checks for Microsoft and Various type of virtualization product (VMware, Hyper-V and Linux)

• Responsible for decommissioning server from the production environment by involving different application teams

• To provide problem diagnosis and resolution related to Microsoft & Virtualization issue

• To ensure operational procedures are in place, maintained and followed

• To lead the technical support recovery activities following failure, including disaster recovery

• To provide advice & guidance to other groups on technical and operational issues

• To provide incident & services fulfilment and support Microsoft & Virtualization products related issue

• To conduct change management task related to support Microsoft & Virtualization

• To conduct patch management activity on Microsoft Wintel services (Physical Server or VMs)

• Perform diagnosis, troubleshoot, and conduct root-cause analysis for any issues escalated on Microsoft or Virtualization platforms within YTLC and its customer base

• RCA preparation within SLA RCA submission for any issues escalated to Microsoft or VMware within YTLC and its customer base

• Provides guidance to change management for changes related to virtual infrastructure

• Manages the acquisition and installation of virtual infrastructure components

• Development and maintenance of Virtual Infrastructure Blueprints

• Responsible for meeting the system availability targets defined in the Service Level Agreement

• Assisting in incident and problem management processes to resolve issues related to virtual infrastructure

• Create and update documentation for Microsoft or different virtualization platform. The documentation would include standard operating procedures, solutions, knowledge base articles and applicable project documentation

• Work with customers on projects or incident ticket related to Microsoft or different virtualization platform in order to meet both customer and YTLC’s requirements