Monitor, maintain and manage Servers and Infrastructure services operating on those servers. Infrastructure services include: Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, Terminal Services, IT Scanning and web servers.
Ensure that the servers are designed appropriately based on Availability and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements.
Participate in design, implementation and enhancement of servers and Infrastructure services set-up and configuration.
Monitor server and infrastructure services. Manage the event log and take remedial action.
Prepare capacity and availability trends and reports for analysis.
Design and implement housekeeping routines. Monitor system and infrastructure service logs.
Ensure that back-up operations are executed and completed. Ensure the integrity of back-up operations periodically. Restore from back-up as required.
Design and implement batch job management routines. Ensure that batch jobs are scheduled optimally and manage failed batch jobs.
Design and implement print queue management routines
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
At least 7 year(s) of working experience in the related field is required for this position.
Preferably Senior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent.
Able to read and write Mandarin.
Relevant experience on core Windows (Window 2000, 2003, 2008) and cluster troubleshooting, installing, configuring.
Architect windows solutions for the customer account and experience in managing high availability servers.
Must have experience in managing L3/L4 issues.
Experience in any of the following layered products (one mandatory and more than two are added advantage):
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases