• Operate at global capacity • A dynamic work exposure • Competitive remuneration package
Our client is a global leader in providing a comprehensive range of financial products and services to individuals and corporates. It consists of more than 10,000 employees across the globe. The hub in KL employs more than 7,000 employees for its Malaysian operations. Currently, there is a need to hire a service continuity manager.
In summary, reporting to the head of the business unit, you will be responsible for ensuring appropriate planning, governance and controls are in place to support the bank business continuity plan. Furthermore, you will be responding to disruptive events (realized risks) in a manner that demonstrates command and control of incident response and crises, coordination and service continuity. Lastly, you will need to restore mission-critical services and operations following an incident within the agreed risk appetite levels.
To qualify, candidates must possess: • A Bachelor’s degree in the related field • Strong experience within IT Disaster recovery and Information Security Risk • Comprehensive knowledge in IT Infrastructure • Good understanding of Business Continuity Management regulatory requirements in the financial sector • Related certification such as CISA would be an added advantage • Excellent communication skills as well as strong stakeholder management skills
Contact Agii Peariasamy on (60) 3 2300 7205 or email@example.com or click the Apply Now button quoting reference number AGP224172. For similar roles, please visit www.ambition.com.my.
Business Registration Number: 1048918-T License Number: JTK 2710
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases