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  Job Summary
   
  Job title :
Service Delivery Manager
  Company:
Infinite Computer Solutions Inc
  Location
Kuala Lumpur
  Experience
6 - 8 years
  Key Skills
IT, Network, Database
  Category
IT
  Role
Project Management
  Posted On
22nd Nov 2018
Company Profile
  About Us

 

Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
   
  Job Description
  A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service level, managing client expectation and helping lead the professionals responsible for getting services delivered to clients. IT Infrastructure service delivery manager's assist in troubleshooting technical issues, ensuring that service agreements get met and assisting alternative uptime services.


Capabale on managing infrastructure support services within client operation in below services tower:-

Data Center Operation

Helpdesk and Onsite Support

AIX / Unix/Middleware Operation Support

Windows Server Operation Support

Database Operation Support

Network Services Support

Service delivery managers focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. In an IT Infrastructure Operation, will need to have both technical and administrative roles where it help resolve technical problems, manage team performance, track finances and control the quality of service delivery. The high level of interaction with clients, employees and management along with the variety of skills required make being a service delivery manager a fit if on outgoing problem solver with customer service and management experience.

Analyzing Escalation level problems for all systems (according to the service agreements), resolving or routing to next level support as appropriate

Manage request between Infrastructure and the Application Management Processes for support activity.

Performs a variety of tasks or processes following established procedures or practices within client organization

"6 - 8 Years experience in IT Infrastructure Services operation services with outsourcing / manager services operation.
People Management experience across services tower, skill managing technical operations.
Extensive in Vendor manage support services
Technical knowledge of support of managed Services platform and process
In-depth understanding IT Industry and standard for IT Service Management ( ITIL or equivalent framework)
Good command in English"

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