Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Kuala Lumpur

Experience
1 - 2 years

Keywords/Skills
Service Desk Analyst,Service Desk,IT support,IT helpdesk,IT service desk,Technical helpdesk,Helpdesk

Education:


Function:
• IT • Customer Service/ Call Centre/ BPO

Role
• Customer Service Executive • VP/ Head - Customer Service • Technical Support Engineer

Industry
• ITES/BPO • IT/ Computers - Hardware • IT/ Computers - Software
Service Desk Analyst


JOB DESCRIPTION

• Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment.
• Prioritize and resolve issues identified by customers and other teams in a timely manner.
• Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
• Updates customer on problem status/resolution in accordance with SLA.
• Escalate problems as required
• Monitor the IT service process and workflow to ensure SLA’s are met.
• Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics