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Keywords / Skills : SNOW, SILVA, Service Desk Analyst

2 - 8 years
Posted: 2019-01-30

Nationality
Malaysia
Industry
Banking/ Financial Services
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors
Degree
Posted On
30th Jan 2019
Job Description
Role: Service Desk Analyst

Experience: 2 – 8 years

Location: Malaysia. 

Job Scope:


• SPOC for all authorized IT users from the client side

• Reachable via multiple Channels of communication and support (phone, e-mail, chat and web)

• Receive, record, classify, resolve/escalate and report incidents and service requests

• Issue handling using standard operating procedure (SOP) that includes incident & service request resolution

• Ticket assignment and follow-ups of non-resolved incidents

• Catch & dispatch for any issues which is out of support scope

• ITIL based service desk support for IT users to support in-scope applications

• Support in Knowledge management process

• ITSM : SILVA / SNOW

• Email : Outlook


These incumbent/candidate who joins us will be supporting markets that would include the geographies where Cantonese language are spoken


About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About Recruiter
Joshua
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Cognizant Technology Solutions Asia Pacific Pte. Ltd
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Skills I hire for Java, Dotnet, Business Analyst, Business Intelligence, LIMS, SAP, FICO, ABAP, Production Planning
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