Service Desk Analyst

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
• Banking/Financial Services • IT/Computers - Software
Location
Kuala Lumpur, Selangor
Years of Experience
2 - 8 years
Function
IT
Posted On
30th Jan 2019
Skills
SNOW,SILVA,Service Desk Analyst

Job Description:

Role: Service Desk Analyst

Experience: 2 – 8 years

Location: Malaysia. 

Job Scope:


• SPOC for all authorized IT users from the client side

• Reachable via multiple Channels of communication and support (phone, e-mail, chat and web)

• Receive, record, classify, resolve/escalate and report incidents and service requests

• Issue handling using standard operating procedure (SOP) that includes incident & service request resolution

• Ticket assignment and follow-ups of non-resolved incidents

• Catch & dispatch for any issues which is out of support scope

• ITIL based service desk support for IT users to support in-scope applications

• Support in Knowledge management process

• ITSM : SILVA / SNOW

• Email : Outlook


These incumbent/candidate who joins us will be supporting markets that would include the geographies where Cantonese language are spoken
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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


Disclaimer: