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Service Desk Analyst-Japanese Speaking-Salary Up To RM 8000

Keywords / Skills : IT Helpdesk, Japanese Language, Service Desk, MS Windows, Remote Desktop

1 - 10 years
Posted: 2018-09-27

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
IT/ Computers - Hardware
Function
IT
Role
Technical Support Engineer
MIS Executive
Education
Bachelors
Degree
Diploma
Non Degree Tertiary
Masters
Post Graduate
Salary
60000 - 96000 MYR
Posted On
27th Sep 2018
Job Description
Company Overview:
We are representing a MNC IT solutions provider in searching for Japanese Speaking IT Helpdesk to provide support for Japan based client.


Job Responsibilities:
  • Providing customer-facing call center support activities to resolve requests in order to maximize the effectiveness of IT users. 
  • Creating a positive customer support experience while handling customers with a professional attitude and ensuring timely resolution or escalation. 
  • Documenting incidents, problems, and knowledge base articles including the troubleshooting steps taken, comments, outcomes, and results. 
  • Identifying, researching, and resolving technical issues and escalating issues to other support teams when necessary. 
  • Work closely in a team to ensure the company SOP meets customer SLA. 

Job Requirement:
  • At least 1 year of IT Service Desk experience in an enterprise d environment. 
  • Strong troubleshooting skills of MS Windows, Networking, System and Database. 
  • Strong troubleshooting skills on desktops, laptops, printers, tablets, smartphones, and other mobile computers. 
  • Must be able to speak in Japanese (JLPT N2 or equivalent), to liaise with Japanese clients. 
Interested candidate please send your profile to angie@asiarecruit.com.my Only shortlisted candidate will be notified.



About Company

It is Asia Recruit's (www.asiarecruit.com.my/) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to careers@asiarecruit.com.my . Only short-listed candidates will be notified.
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