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Service Desk Analyst

Keywords / Skills : Service Desk, Helpdesk, Technical Support, IT Helpdesk, Technical Support Engineer

0 - 5 years
Posted: 2018-12-21

IT/Computers - Software
Technical Support Engineer
Posted On
21st Dec 2018
Job Description
(Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)

• Respond to the incoming enquiries/incident/service request (call, e-mail etc.)
• Record and manage all recorded issues in IT Service Management tool.
• Perform 1st level trouble-shooting with or without remote tools on desktop and basic systems/network issues
• Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement)
• Provide regular status update on all open incidents & service requests and to close tickets within SLA
• Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
• Any other ad-hoc duties as required or assigned

About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ to know more about us.....

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