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JOB DESCRIPTION JOB TITLE : Service Desk Analyst Job Location : Cyber Jaya, Selangor Duration : 1 year extendable contract(performance based) Salary : RM 2800 Basic + RM 200 Shift allowance+ RM 200 Contract completion bonus. Shifts : Rotational(9 hrs per day including breaks and 5 days in a week)(Saturday/Sunday-not fixed off) Requirements: Good communication(above average) IT background(either degree or Diploma in IT/CS)
Notice: Only immediate joiners can apply.(joining within 15 days) Training will be provided after selection. Responsibilities: • Provides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs). • Logs all incidents reported via telephone, email or voice mail. • Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request. • Distributes and dispatches incidents to the appropriate support groups as needed. • Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target. • Conducts second level support using documented procedures and available system tools. • Provides guidance and work leadership to less-experienced technicians. • Participates in special projects as required. • Coordinates and tracks all system level production down resolution as necessary per documented procedures. • Installs and configures hardware and software as required. • Provides support for remote users. • Document processes and procedures as required
Interested candidates can share their updated resume on firstname.lastname@example.org with below details:
English(out of 10)(Speak/Read/Write) (----/---/---)
Name IC No. Position applied for Service Desk Analyst (English speaker) Client Atos Total Years of Experience Relevant Experience Current salary/Last Salary Expected Salary Availability(notice period) Nationality/Current Location Comfortable to work in rotational shifts(yes/no) Comfortable to work in Cyberjaya (yes/no) Comfortable to support customers on calls/emails/web chat (Yes/No) Availability for interview on wednesday
________________________________________ Pittsburgh PA USA – Canada | India | Singapore | Malaysia | Indonesia | Philippines | Thailand | UK | Australia / New-Zealand / Hong Kong ________________________________________ Enabling IT Workforce | Cloud based Virtual Learning platform | Knowledge Exchange To Know more about it Visit us @ www.mylearningcube.com
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases