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Service Desk Analyst

Keywords / Skills : IT Helpdesk, Technical Helpdesk, Help Desk, Helpdesk Executive, IT Coordinator, Helpdesk Coordinator, ServiCe Desk

1 - 5 years
Posted: 2018-12-10

Job Description
JOB DESCRIPTION
• Please find the below details and JD attached for Service Delivery Service Desk Analyst in Malaysia
• Mode-24 months direct contract with the client(can be permanent based on performance)
• Location- PJ Selangor.
• Good command on mandarin and cantonese.
• 17 days Shift Work per month for 12 hours per day

Key Roles and Responsibilities

In this position you will be required to:
1. Be responsible for receiving, validating and logging client requests.
2. Track requests and determine current activity on it.
3. Analyse and interpret the requests to ensure the classification, prioritisation and escalation of the requests are correct.
4. Work closely with colleagues to ensure the swift resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
5. Produce breach and other reports that are necessary for the correct operation of our processes.
6. Identify failures and short-comings in the current processes and escalate with recommendations

Possible career next steps
 Senior Service Delivery Service Desk Analyst
 Service Delivery Incident Manager.


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
About Recruiter
nityo infotech
Sr. IT Recruiter
Nityo Infotech Services Pte. Ltd.
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Skills I hire for IT Software Services, IT Infra, SAP
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