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Service Desk Analyst

Keywords / Skills : Helpdesk, Technical Support, Desktop Support

0 - 4 years
Posted: 2019-06-25

Nationality
Malaysia
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Fresh Graduate
Education
Bachelors
Degree
Diploma
Salary
2800 - 3400 MYR
Posted On
25th Jun 2019
Job Description
Responsibilities:
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues 
  • Research questions using available information resources 
  • Advise user on appropriate action 
  • Follow standard help desk procedures 
  • Administer help desk software 
  • Redirect problems to correct resource 
  • Identify and escalate situations requiring urgent attention 
  • Track and route problems and requests and document resolutions 
  • Prepare activity reports 
  • Inform management of recurring problems
Requirements: 
  • Diploma or bachelor’s degree in IT / Computer Science or equivalent
  • Professional certification is an added advantage but not compulsory (i.e. MCP/MCITP/MCSE, Lotus Notes, ITIL) 
  • Provide technical input to projects as requested 
  • Fresh Graduate or at least 1 years’ experience of working in a helpdesk /call centre customer handling environment; 
  • Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues 
  • Good written and verbal communication skills – verbal and telephone enquiry handling skills in native language and business fluent English 


About Company

Tentacle Technologies is a young, knowledge driven Software Company offering superior Information Technology services for its global customers. Tentacle Technologies is a global Solutions Specialist with a dedicated focus on the Banking, Financial Services and Insurance vertical. Our core competency lies in Complete Business Solutions and Technical Consulting Resources, both industry and technology specific.

Tentacle Technologies is a quality conscious, cosmopolitan and flexible organization. As teams, we are geared towards innovation and technology, using proven software methods to deliver cost effective solutions for the global market. We strive for the 'right'- first time, every time - through continuous improvement.

"Knowledge Is Power And Tentacle Is The Power House"

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