Service Desk / Customer Support - (Incumbent to support Mandarin Language environment)

Job Summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd
• ITES/BPO • IT/Computers - Hardware & Networking • IT/Computers - Software
Kuala Lumpur
Years of Experience
1 - 8 years
Posted On
23rd Apr 2020
Service Desk,Customer Support,IT Helpdesk

Job Description:

Role: Service Desk Analyst / Customer Service (Incumbent to support Mandarin Language environment)

Experience: 1 – 8 years

Hire type: Fixed term contract

Location: Sentral KL

Core Competencies

Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.

Network connectivity, dial up and wireless systems troubleshooting skills

Knowledge on active directory, domain controllers, password reset tools, etc.

Work experience with Global clients (preferred)

Willing to work in a 24x7 environment

Understanding Contact/call center metrics

Overall IT Service Desk experience (IT Retail Store support preferred not mandate)

Customer-service oriented with a problem-solving attitude

Detailed Role & Responsibilities

Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.

Create & Update Knowledge Document.


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.