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Service Desk Engineer (SDE),

Keywords / Skills : Support Engineer, Support Analyst, Customer Support Engineer

1 - 6 years
Posted: 2019-05-21

Job Description
Nationality- Malaysian only
• Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)
• all Record and manage issues in IT Service Management (ITSM).
• Perform 1st level trouble-shooting on desktop and basic systems/network issues.
• requests/issues to Escalate the appropriate resolver group according to SLA
• status Provide timely update to customers on issues escalated and to follow up tickets till closure within SLA
• are Ensure daily tasks executed according to SOP (Standard Operation Procedure).
• duties as Any other ad-hoc required or assigned


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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