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  Job Summary
   
  Job title :
Service Desk Engineer - Singapore
  Company:
Infinite Computer Solutions Inc
  Location
Johor
  Experience
1 - 10 years
  Key Skills
"deskside" or "desktop" or "it support" or "service-desk" or "call center" or "call centre" or "it fresher" or "it graduate" or "it degree" or "it diploma" or "computer" or "laptop" or "repair" or "front-desk" or "customer service" or "customer s
  Category
Customer Service/Call Centre/BPO
  Role
Customer Service Executive
  Posted On
16th May 2019
Company Profile
  About Us

 

Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
   
  Job Description
  Service Desk –

1. Service Desk Team works on 24*7 schedule in staggered work timings pattern.

2. Work schedule - 5 days & 44 hrs / week.

3. 2 Week-off per work week, not necessarily Sat & Sun. Week-off could be any other days of week.

4. Only Shift agents (Sr. agents / experienced) will work in 12 hr shifts/day ( ex. 4 day work/3 days off , 3 days’ work/4 days off)

5. Majority of the team works between 7 am – 8pm daily in staggered work timings.

6. Work location - IBM, Changi business park. ( Near EXPO MRT)

7. Resource might have to work on Public Holiday, based on the teams’ monthly roster and will get off-in lieu for relevant PH.

*Work schedule will change monthly as per project requirement.

Provides onsite support to users with good customer satisfaction

•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;

•Helps to maintain or improve the overall image of the support team;

•Level 1 & 2 level trouble shoot and problem resolutions;

•Provide technical and operation support;

•Work to reach service level target;
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