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Service Desk-Japanese Speaker

Keywords / Skills : ITIL, Technical Support, Technical Support Executive, Desktop Support, Helpdesk, Technical Support Engineer, Japanese, N1

2 - 7 years
Posted: 2019-01-22

Nationality
Malaysia
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
22nd Jan 2019
Job Description
Proven experience as a help desk technician / Service desk – 1+ year ( Call taking profile)

Good understanding of computer systems, mobile devices and other tech products

Comfortable with rotational shifts & Weekends

Should have performed all Service desk activities (pending call follow up , vendor interaction , user interaction , etc.)..

Should have exposure to PC , laptop and printer troubleshooting (RIM).

Should have exposure to basic network troubleshooting.

Should have exposure to installation of software and application using installation tools.

Exposure to MS Outlook , MS word , MS excel and Media back up.

Good interpersonal , Analytical skills , Systematic and rational approach in identifying & understanding problems.

Willingness to learn and zeal towards providing desktop support and handling IT tickets.



About Company

Tech Mahindra


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