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Service Desk - L1 Tech Support + Mandarin

Keywords / Skills : Mandarin, Service Desk, Technical Support

1 - 4 years
Posted: 2019-04-04

Nationality
Malaysia
Industry
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Salary
3500 - 4000 MYR
Posted On
4th Apr 2019
Job Description
• Working with customers/employees to identify computer problems and advising on the solution.

• Logging and keeping records of customer/employee queries.

• Analyzing call logs so you can spot common trends and underlying problems.

• Updating self-help documents so customers/employees can try to fix problems themselves.

• Working with field engineers to visit customers/employees if the problem is more serious.

• Testing and fixing faulty equipment.

• Level 1 IT support troubleshooting and hardware/software faults.

• Comfortable with rotational shifts & Logical thinker.

• Good analytical and problem solving skills.

• Up-to-date technical knowledge.

• An in depth understanding of the software and equipment your customers/employees are using.

• Good interpersonal and customer care skills.

• Good accurate records keeping.

About Company

AVL Infotech provides a broad portfolio of information technology solutions and business process to its clients worldwide. Our core portfolio comprises application development, business process consulting services as well as professional staffing services in information-technology.

We are experienced in providing high quality solutions to clients in diverse business areas. We are providing cost effective global support by our offshore and Onsite partners in Malaysia.
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