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Keywords / Skills : "Service Desk", "Technical Desk"

2 - 7 years
Posted: 2019-01-22

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Trainer
Posted On
22nd Jan 2019
Job Description
• Voice Call Handling: excellent knowledge of handing voice calls.

• Email Communication: professional email writing skills.

• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.

• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.

AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.

Network: Knowledge on – LAN setup, basic routing and switching, passive networking.

Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting.

Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.

• Troubleshooting: Remote troubleshooting experience: Desktop, Laptops, Notebook, iPhone, Network printers, etc.

• Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.

• Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.

• ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc

• KM: Knowledge management understanding, review and create new knowledge articles.

• MS Office: Good / excellent knowledge for support of MS Office and standard software



About Company

Tech Mahindra


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