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Keywords / Skills : service desk, Technical Support, Tech Support, Helpdesk, Desktop Support

0 - 1 years
Posted: 2019-01-03

Nationality
Malaysia
Industry
IT/Computers - Software
Function
IT
Role
Fresh Graduate
Posted On
3rd Jan 2019
Job Description
Work scope
• Responsible for receiving and logging all inbound calls and emails.
• Provide immediate incident resolution or workaround to user.
• Escalate incidents that are not solvable in Service Desk to the correct resolver group.
• Take ownership of incidents from start through successful resolution.
• Ensure service request are escalated to the correct resolver group.
• Manage user expectation with timely follow up on pending incidents tickets.

Work Requirement
• Service Desk Operation Hour is Monday – Friday, 8am – 8pm. Saturday is 8am -2pm.
• Overtime claim provided after 8 hours working
• Overtime claim provided in Public Holiday always working.
• Working place is Cyberjaya.
• Yearly Contract employment


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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