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Service Desk Trainer

Keywords / Skills : "Service Desk", "Trainer"

3 - 6 years
Posted: 2019-02-27

Nationality
Malaysia
Industry
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Trainer
Salary
3500 - 4500 MYR
Posted On
27th Feb 2019
Job Description
Job description:

1-Train the new hiring & the existing batches on product and process

2-Handling theoretical and practical training

3-Conduct hands on session

4-Conduct mock calls and call monitoring.

5-Grooming the trainees to be well disciplined and responsive in the job

6-Maintaining a systematic documents in all the prospective of new joiners

7-Getting them into certification as per the client requirement on the live inbound calls

8-Sharing the timely observation to the clients and getting the operations involved in the training.

9-Should have strong knowledge on troubling shooting, service desk etc


Key Skill(s)

About Company

AVL Infotech provides a broad portfolio of information technology solutions and business process to its clients worldwide. Our core portfolio comprises application development, business process consulting services as well as professional staffing services in information-technology.

We are experienced in providing high quality solutions to clients in diverse business areas. We are providing cost effective global support by our offshore and Onsite partners in Malaysia.
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