Close collaboration and driving of SIEM/SOC business supporting sales, presales, consulting, and partners in order to support our clients from proposal to delivery
Serves as a SME for the Nordic sub-region and coordinates the SIEM activities of junior colleagues and associates as requested
Able to articulate the business benefits of SIEM to business/technical customers as appropriate, helping them to identify potential future opportunities and bringing them to the attention of people who can commit the required resources to realize those benefits. They always stay on message but are aware of new ideas/products and ready to suggest innovative new markets that DXC
Ability to prepare SIEM documents and presentations in such a way that they are easily understood by the appropriate audience
They will demonstrate personal flexibility and focused delivery to ensure the delivery of quality solutions and increase customer satisfaction
Has SIEM industry awareness including market leaders and key business drivers
Shares knowledge within the ISO (SIEM/SOC) community
Documents feedback and lessons learned from customer engagements so that DXC colleagues can benefit from this knowledge and be alerted to potential new opportunities
Bachelor’s degree in Computer Science, Engineering, or related field or equivalent work experience. May hold Master's or advanced degree in related field
7+ years of professional experience
Experience in architectural design and project led implementation of SIEM solutions
Has demonstrated ability to coach others in the gathering of requirements, designs, plans and estimates
Expert knowledge of ArcSight and Splunk required (configuration, troubleshooting and design and their relative merits); comparable knowledge with products of other leading SIEM vendors helpful
Contemporary base operating systems and major database platforms architectural knowledge for enterprise environments
Demonstrates broad knowledge in other technical areas to properly manage complex integration efforts
Appreciation of the business drivers demanding a SIEM solution
Understanding of legislative demands and compliance requirements mitigated through SIE
Understanding of the additional enabling features achieved from an effective SIEM solution
Experience of the supporting policy, procedures and practices required to deliver and maintain an effective operational SIEM solution - at the customer or through a service
Able to communicate with internal and external senior management confidently and demonstrate the professionalism
Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities
Ability to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in SIEM/SOC focus area
Is a specialist in SIEM from either a Management or Technical perspective, capable of understanding and resolving complex SIEM issues.
Operational experience as an analyst, operations lead, incident responder or SOC manager in a Security Operations, Cyber Defense or Threat Intelligence Centre is helpful
DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases