Qingjian Holding Group (Malaysia) Sdn Bhd was incorporated on 30th December 2013, a subsidiary of Qingjian International Group (under Qingjian Group), which mainly engaged in construction projects, development, investment, logistics and trading around the world. Qingjian International Group (under Qingjian Group) is located in China. With the strong base and experience, Qingjian has extended its business activities and reach into key emerging markets like Indonesia, Myanmar and Malaysia.
Qingjian Group has more than 30 years oversea experience in Business & Development. Qingjian Group was one of the first 15 enterprises in China to pass through the housing turnkey contract with top grade qualification. As one of the "Top 500 Chinese Enterprises" for 13 consecutive years, Qingjian ranked the 297th in 2017. As one of the "Top 80 Chinese Contractors" for 11 consecutive years, it ranked the 12th in 2017. As one of "ENR the Biggest Worldwide 250 International Contractors" for 10 consecutive years, Qingjian ranked the 64th in 2017. Qingjian was awarded Top 10 Developers (2013) in Singapore by BCI Asia.
With our strong experience and capability, Qingjian Malaysia focuses on the business activities of building construction, development, trading and investment. We are determined to provide outstanding performance and improve quality of construction with Industrial Building System Precast System.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases