Accredit HR consultancy Pte Ltd is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organisations. As we understand Human Resources (HR) is the major issue of companies in Malaysia especially with the lack of skilled employees in this growing economy. Accredit was formed to provide ideal employers with the right employees based on organizational needs and requirements. Accredit consults clients based their business models, organization culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization requirement and culture. This methodology ensures the Right candidate is well placed in every organization, every time!
Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases