Main duties & responsibilities: 1. Develop and test configuration scripts as per client requirements. 2. Perform software development as per specifications. 3. Abide to and enforce coding standards. 4. Perform software testing and support any related Quality Assurance (QA) and User Acceptance Test (UAT) activities. Be able to lead such activities where required. 5. Provide support to different testing phases - regression, smoke, UAT, integration, stress etc. 6. Provide client training as required.
Key skills and competencies 1. Oracle Database administration: installation, database creation and managing database objects (essential) 2. Solid programming experience on RDBMS stored procedures (Oracle PL/SQL) (essential) 3. Familiarity with Card Payment Industry (desirable) or familiarity with enterprise level application. 4. Ability to convert business requirements into detailed technical specifications (desirable). 5. Ability to learn new technologies (desirable). 6. Ability to identify and solve technical issues (desirable).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases