About Xchanging Malaysia Xchanging Malaysia combines the world-class practices from Xchanging and Malaysia’s fastest growing 4G mobile network from YTL, to deliver cutting-edge and innovative Technology offerings. Focuses on High-End IT Outsourcing, System Integration, Infrastructure Management and Cloud-based Technology offerings Xchanging Asia Pacific and YTL Communications formed a 50:50 Joint Venture in March 2012, forming Xchanging Malaysia Sdn Bhd
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases