Building Blocks for Monumental Change "A company constantly evolving, making way for change" Prospect Consulting Malaysia, a professional recruitment firm operating since 2008, offers our clients a full suite of recruitment services who are seeking to engage managerial, professional or staffing support personnel. An evolving recruitment company with more than 20 years of management experience and a talented management team.
To add value to our overall business model, Prospect Consulting management team has translated its experience by developing a patented technology to support our clients with result oriented deliverables. Our technology offers our consultants a web-based environment to seamlessly integrate and place local talents with our clients everywhere and anywhere in the region on a single platform. Very unique, we adopt a common platform that connects all our offices and assignments which can then be transacted in an expeditious manner. This is an e-business initiative that will integrate a single platform into a global scale.
Prospect Consulting intends to provide logical and sensible solutions that fit our client needs. Prospect Consulting will combine the best practices of recruiters, recruiting technologies and platform to support our clients achieve their recruitment objectives
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases