Boost is a subsidiary of Axiata Digital, a mobile app that aims to revolutionize the way customers transact in today's increasingly digital and mobile world. By combining lifestyle needs with cutting edge digital technology, Boost can make daily transactions easier, faster, and more secure; and it makes the overall experience more rewarding for customers. Hoping to be Malaysian's preferred payment method, Boost users will enjoy a seamless payment experience with merchants that are on Boost (both physical and online merchants), without cash or cards. We are also simplifying the process of sending and requesting money - making it as easy as sending messages.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases