At Worldline, connecting and securing transactions is what we do on a daily basis. Covering the entire payment value chain, our technological experts create and operate digital platforms that handle the millions of highly critical transactions between a company, its partners, and its customers.
Our industrial processing capabilities allow us to process billions of electronic transactions per year in our highly secured data centers. We are proud of our commitment to security and continuous operational excellence - serving our clients is our top priority. Through our platforms, we empower the right person with exactly the right service at the right moment of engagement. And we do it using our knowledge of our customers, markets and the user journey – all powered by our innovation, creativity and A-to-Z support.
We focus on three pillars of business: Merchant Services, Mobility & e-Transactional Services, and Financial Services, including equensWorldline. Our team has grown to more than 9,400 people worldwide, with an estimated pro forma annual revenue of more than € 1.5 billion.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases