Job Responsibilities: Review and analyze requirements and specifications to provide timely and meaningful feedback and develop the function requirement specification. Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritize, plan and coordinate testing activities. Troubleshoot, detect, report and track software defects. Participate card scheme certifications with client. Perform software testing include functional and non-functional, integration, regression and stress testing. Use methodical and repeatable processes to verify releases meet quality standards before implementation. Liase with internal and external team to identify the problem and software enhancement. Collaborate with software developer to improve the quality of the deliverables and increase operations efficiency and scalability. Create comprehensive user guide and manuals and train users for smooth implementation. Maintain and document software release and functionality. Provide technical support to internal and external parties. Have risk and contingency planning. Supporting and maintaining all the system within company once it is up and running.
We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.
Our ambition is to facilitate merchants’ transition to multi-channel sales through our comprehensive range of smart terminals, payment services and mobile solutions, covering in-store, online and mobile channels on a global scale. Our innovative and reliable solutions let merchants secure the sale as soon as the consumer has made their purchase decision, and enhance consumer experience.
Our customers benefit from the depth and breadth of our large in-store and online acceptance network, which combines global expertise with local solutions. We connect retailers to all financial institutions and deliver access to the widest portfolio of local, national, international and alternative payment methods.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases